Our Policy
Byford Family Practice is a Private Billing Practice.
Billing remains at the discretion of the GP and may be subject to change. Payment is on the day of consultation only, by cash, EFTPOS or credit card. A Medicare rebate will be directly deposited back into your account if you are registered for same day claiming.
If you are attending for workers compensation or motor vehicle accidents, please inform us of your acceptance letter and claim number. If you do not have an acceptance letter or claim number, you will be charged privately and reimbursed by the nominated insurance company upon processing your claim.
** If a patient does not attend or fails to cancel greater than 2 hours of their scheduled appointment time, they will be issued a ‘Late Cancellation’ or “Non-Attendance’ fee of $50 (Standard) Mon to Fri and $65 (Standard) Saturday. This policy will vary depending on the appointment type and length you have booked.
Please note: ALL procedures such as skin biopsies, excisions, iron infusions, toenail removals, ear syringing, lacerations, Implanon insertion/removal, Mirena Removal and Cervical Screening, will incur a private fee. Reception will inform you of the fees at the time of booking.
Services that are not covered by Medicare include Workers Compensation, Motor Vehicle Accident Claims, Pre-Employment Medicals and Driver’s License Medicals Standard and Commercial, return to work Paperwork, Overseas Immunisation Updating onto Medicare. There will be a fee for these services, so please contact the clinic for further information.
Urgent Care / Walk in Appointments
Both your time and your doctor's time is valuable, which is why we operate an appointment based system. Unfortunately at the moment we do not take urgent care appointments or walk in appointments. If you do walk in without an appointment, reception or the nurse will triage you as best as possible to determine if a doctor is able to see you. Alternatively, you will be booked at the next available appointment.
For more information, give our friendly staff a call on 08 9525 0123
After Hours Arrangements:
If you require non-emergency medical assistance or advice outside of our operating hours, then please contact Doctors Home Visits (Dial-A-Doctor): Ph 1300 030 030 or call Health Direct on 1800 022 222.For all medical emergencies, please call 000.
Telehealth Appointments:
Existing patients of Byford Family Practice may book a Telehealth appointment with their regular GP. Please note these appointments attract standard practice fees. Some medicare rebates apply.
Arrangements for home visits:
Our Doctors will advise staff if they are going to make a home visit to a regular patient. If they are acutely ill, immobile or elderly and have no means of transport or if disabled access is poor. Home visits are made to regular patients who are known to the practice/doctor within a 15 Kilometer radius of the practice.
Practice Communication policy on telephone calls and electronic communications:
It is our practice policy that telephone calls from patients will not be put through to the GP while they are in consultation. Any messages will be forwarded to the appropriate GP via internal messaging. It is likely that the calls will not be returned until the end of the day of the GP’s session or the end of the day. If a message is urgent or of a clinical nature, patients may speak to a practice nurse instead of the GP.
Practice Electronic Communications policy:
Patient information will only be sent via email if it is securely encrypted according to industry standards, practice policy and where the patient information and reputation of Byford Family Practice.
Practice policy for the secure management of patient health information:
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.